Refund Policy

Last updated: September 5, 2026

We want you to be fully satisfied with ApiSorcery. This page explains when and how you can obtain a refund on a paid subscription.

Read together with our Terms of Service, Subscription Terms, and Privacy Policy.

1. 14-Day Refund Window

You may request a refund within 14 days of your first paid purchase for any reason — no justification required. The actual refund amount is calculated by your paid-credit usage during the current billing period, see § 1.1 below.

• Applies to first-time purchases of any paid plan (Pro or Team, monthly or annual)
• Requests submitted after 14 days from the initial payment date are handled under Section 3

We voluntarily grant this window worldwide, including where local law provides a shorter statutory cooling-off period (e.g., the EU/UK Consumer Rights Directive 14-day right of withdrawal for digital services).

1.1 Refund Amount

Terminology: paid-credit usage refers to the paid credits consumed within the current billing period. Bonus credits (from the 500 sign-up bonus) do not count toward either the threshold or the refund formula.

• Paid-credit usage < 5 in the current period: full refund

• Paid-credit usage ≥ 5 in the current period: prorated refund computed as

  refund amount = paid amount × (total paid credits − used paid credits) / total paid credits

  Rounded to 2 decimal places.

When you request a refund within the 14-day window, the refund amount is calculated by the server using the formula above; any custom amount passed by the client is ignored.

1.2 Upgrades and Renewals End Refund Eligibility on the Prior Order

If, during your 14-day window, you upgrade to a higher plan or renew the same plan and the new order is paid successfully:

• The prior order becomes permanently non-refundable from the moment the new order is paid — even if the prior order's own 14-day window has not expired
• The new order receives its own independent 14-day refund window starting from its payment date
• Refunding the new order does NOT restore refund eligibility on the prior order — once locked, always locked
• No administrator override is available — support cannot process refunds on a locked prior order under any circumstance

Rationale: By voluntarily upgrading or renewing during the refund window, you are treated as having confirmed satisfaction with the prior order. If you are dissatisfied with the upgrade or renewal, refund the new order within its 14-day window; your account will automatically revert to the state it was in immediately before the upgrade or renewal.

Examples:

• Sept 1 buy Pro → Sept 3 upgrade to Team → Sept 5 request refund on Pro order: rejected (superseded by upgrade)
• Sept 1 buy Pro → Sept 3 upgrade to Team → Sept 5 request refund on Team order: accepted (new order still in its window); account reverts to post-Sept-1 Pro state
• Sept 1 buy Pro → Sept 3 upgrade to Team → Sept 5 refund Team → Sept 6 request refund on Pro: rejected (Pro lock is permanent, unaffected by Team refund)

2. How to Request a Refund

1. Email support@apisorcery.com from the address on your account
2. Include your order ID or Paddle transaction ID (found in the Paddle invoice email)
3. Briefly indicate you want a refund — no explanation required for the 14-day window

We aim to process refund requests within 2 business days. The refund itself is issued by Paddle.com Market Limited (our merchant of record) back to the original payment method. Depending on your issuer, funds typically appear within 5–10 business days.

3. Refunds After 14 Days

Beyond the 14-day window, refunds are considered on a case-by-case basis. We generally issue refunds in the following situations:

• Service outage attributable to us that prevented meaningful use of the current billing period
• Duplicate charge or clear billing error
• Involuntary renewal where you can demonstrate the renewal was unintended and the plan was not used in the new period (contact us within 30 days of the renewal charge and before significant usage)

Refunds after 14 days may be pro-rated based on the unused portion of the billing period.

4. What Is Not Refundable

• Charges older than 12 months
• Metered overage usage that has already been consumed
• Add-on seats already assigned and used during a billing period
• Accounts terminated for violation of the Terms of Service

5. Subscription Cancellation vs. Refund

Cancellation and refund are separate actions.

• Cancellation stops future renewals. You keep access to the current billing period; no refund is issued for the current period unless you also qualify under Sections 1 or 3.
• Manage cancellations at any time via the customer portal (Account → Manage subscription).

See Subscription Terms for full cancellation rules.

6. Chargebacks

If you believe a charge is incorrect, please email us before initiating a chargeback with your card issuer. Most disputes can be resolved directly and faster than the chargeback process. Excessive chargebacks may result in account suspension.

7. Merchant of Record

Paddle.com Market Limited is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. You may also contact Paddle directly at paddle.net for billing-related questions.

8. Contact

• Refund inquiries: support@apisorcery.com
• Billing operator (Paddle): paddle.net
• Legal entity: Shanghai Keshan Technology Co., Ltd. — see Company Information